INTERNATIONAL ACCREDITATION CENTER
Preparing a complaint or appeal
Identify the fact or decision and the clarification or review you are requesting.

Define the object.
A complaint about the service and a request to review a decision have different objects. Identify the reference, the relevant date and the reason for your submission.
Provide relevant information.
Describe the facts in order and identify the documents that support them. Keep third-party data and confidential documentation for the indicated channel.
State what response you are requesting.
Explain the clarification or review you need. Receipt of a submission, its admissibility and its resolution are separate steps. Consult the conditions of the applicable procedure.
This material helps you interpret information and prepare an inquiry. Service and assessment conditions must be confirmed for the relevant programme.

Read this guide online: https://accreditationcenter.org/resources/preparing-a-complaint/