Preparing a complaint or appeal

A complaint about the service and a request to review a decision have different objects. Identify the reference, the relevant date and the reason for your submission.

Describe the facts in order and identify the documents that support them. Keep third-party data and confidential documentation for the indicated channel.

Explain the clarification or review you need. Receipt of a submission, its admissibility and its resolution are separate steps. Consult the conditions of the applicable procedure.

Guidance material for interpreting information and preparing an inquiry. The conditions of a service or an assessment are confirmed in the corresponding programme.